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Offre d'emploi 956

Service Delivery Coordinator


A propos de Talan

Passionate about digital, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale?

For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad.

To do so, we rely both on technological leverage and on the strength of our DNA based on collective intelligence, agility and entrepreneurial spirit.

With a presence on five continents and more than 4,000 employees, our goal is to reach more than a €1 billion revenue by 2024. Innovation is at the heart of our development and we are involved in areas linked to the technological changes of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.

Our values & playfields:

  • Intelligence collective
  • Agility
  • Entrepreneurship /Intrapreneurship
  • Promote diversity/mixity (Support to the Fondation femmes@Numerique...)
  • Commitment (employees, partners, schools, associations...)
  • Respect for human beings and quality of life at work
  • Open-mindedness and inclusiveness

Together, let’s build Talan’s future.

the IT team aims to become the partner for all IT related matters for all the different divisions and supporting teams.

Summary objective of the job

You support the service delivery manager as a more technical coordinator.

You actively contribute to migration and service transition projects.

You facilitate releases and follow-up on incidents and changes. You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.

You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.

You will coordinate functional interactions to support implementations of projects.

You will need to acquire a comprehensive understanding of the product and service offerings.

Effective candidates must be willing to take initiative and learn continuously with minimal direction.

You will create knowledge documentation for support cadences to establish managed services.

You will work on innovative ways to streamline templates, processes, and tools.

Lines of Communication

You will be in contact with the Head of Digital Platforms, the infrastructure teams, the business divisions and supporting teams and the IT projects.

You communicate in a concise but kind way, have good social skills

· You are pro-active and have a problem solving mindset

· You are able to perform well under pressure

· You value the team’s success more than you value your personal achievements

· You are able to navigate and negotiate through challenges

· We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace

· You have at least 5 years of experience in IT (software development, service desk, servers, DBs, protocols, DBA SQL) with minimum 2 years in ITSM

· You have at least 1 year of experience in application management and/or support of guidelines

· You have some experience or good knowledge of Cloud solutions and connectivity (Azure, AWS)

· You have an understanding of ITIL V3 Foundations and Agile methodology

· Software: MS Office, any knowledge about ServiceNow, DevOps, SharePoint

· Languages: full professional proficiency in English and Dutch with good understanding of French