A propos de Talan
Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally.
Present on five continents, the group plans to achieve a turnover of 600 million euros in 2023 for more than 6,000 consultants and aims to exceed the one billion € turnover mark by 2025. The group puts innovation at the heart of its development and intervenes in areas related to the technological changes of large groups, such as Artificial Intelligence, Data Intelligence, Web3, Metaverse, Blockchain or IoT.
By placing the “humanistic practice of technology” at the center of its strategy, the Talan Group is convinced that it is by being at the service of humans that technology multiplies its potential for society.
Main responsibilities
- Act as a point of contact (Level 2 and up) for end users regarding issues and upgrade requests
- Monitor applications from end to end using the tools provided
- Manage alerts for resolution and escalate issues
- Diagnose and resolve technical issues in conjunction with the infrastructure and development teams
- Prioritize and manage multiple issues at once
- Document technical knowledge in the form of notes and manuals, reviewing application data
- Identify, propose and implement improvements to allow for a more efficient use of resources
Technical environment:
- SQL and databases (Oracle, Microsoft SQL Server, Sybase)
- Development language: Java, C#/.Net, C++, Python, Shell/Bash
- Windows/Unix environments
- On-Premises and Cloud architectures (Amazon AWS, Microsoft Azure, Google GCP), WebServices and API integration (REST)
- Agile development methodologies and tools (Jira, Confluence, Service Now, Github / Gitlab)
- ITIL processes
- A minimum of 2 years' experience in Application Support
- Curious, good analytical, synthesis and organizational skills
- Advanced technical skills on SQL and Unix in particular
- Excellent oral communication and adaptation skills
- Advanced level of English required
Candidates must reside in Montreal or be willing to relocate as soon as possible for this job opportunity.
Hybrid work schedule.
Joining Talan, it's also:
Joining a company that places innovation at the heart of its development by investing in the most impactful technologies for its clients. We are passionate about Big Data, the Internet of Things, Blockchain, Artificial Intelligence, and Cloud solutions, etc. Joining dynamic teams where the role of the employee is at the center of attention. We are committed to creating spaces that allow everyone to thrive, whether in their professional career or through social and environmental commitments. Gaining access to the group's knowledge communities and having the opportunity to share your expertise, innovate and contribute to the group's development. Benefiting from competitive advantages in the market!
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