Change Analyst - Retail Energy Code

Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is marking things that matter work better for everyone.

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.

The Role

The Retail Energy Code (REC) is at the heart of the regulation of the GB energy market, setting the standards for new and improved ways of working. Covering the complete breadth of the market, it has introduced a new model of cooperation and best practice for Code Management and delivery of a new digital, modern, and accessible, consumer-centric code.

The REC Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals. It is empowered and responsible for delivering changes to industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes. Following 18 months of operation, the change process is undergoing an end-to-end review to ensure that it is fit for purpose for the future direction of the code.

The Change Management Team are empowered and responsible for delivering a strategic programme of change to the industry, proactively raising Change Proposals to address known issues and opportunities and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes.

The Change Analyst will be responsible for the day-to-day operation of the change process through to implementation, developing solutions to address complex and/or technical issues and realise opportunities in the retail energy market. This will involve engaging with stakeholders to capture views and impacts, producing change documentation and ensuring REC products remain accurate and up to date.

Responsibilities

The Change Management Team are empowered and responsible for delivering a strategic programme of change to the industry, proactively raising Change Proposals to address known issues and opportunities and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes.

The Change Analyst will be responsible for the day-to-day operation of the change process through to implementation, developing solutions to address complex and/or technical issues and realise opportunities in the retail energy market. This will involve engaging with stakeholders to capture views and impacts, producing change documentation and ensuring REC products remain accurate and up to date.

Responsibilities

• Develop an in-depth understanding of the Retail Energy Code, its products and the end-to-end impacts of these on industry stakeholders and consumers.
• Provide advice and support to REC parties and stakeholders in understanding and engaging in the change process.
• Identify the impacts of Change Proposals to REC products, parties and service providers, consumers and other industry codes.
• Analyse the root-causes of issues and develop effective, proportionate and enduring change solutions in collaboration with other Code Manager Service Providers.
• Produce comprehensive, accurate and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance and time-sensitivity.
• Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting.
• Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals.
• Produce high quality change documentation to internal quality standards.
• Develop and maintain strong, collaborative working relationships with other Code Managers and REC Code Manager Service Providers.
• Provide 2nd line support to the service desk to resolve change management queries and assist with front line queries during busy periods.

Competitive salary plus excellent benefits package

Requirements

Required Experience

• Demonstrable experience in the GB energy retail market in a relevant role.
• Understanding of the regulatory framework for the GB retail energy market.
• Experience developing solutions to complex operational and technical issues impacting a variety of stakeholder.

Required Skillset

• Adept and versatile with the ability to understand and process vast, complex information.
• Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders.
• Analytical skills to identify the root-cause of issues and develop optimal solution options.
• Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
• A keen eye for detail and the highest standard of quality for themselves and others.
• Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
• Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.