A propos de Talan
Passionate about digtal, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale?
For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in France and abroad.
To do so, we rely both on technological leverage and on the strength of our DNA based on collective intelligence, agility and entrepreneurial spirit.
With a presence on five continents and more than 3,500 employees, our goal is to reach more than a €1 billion revenue by 2024. Innovation is at the heart of our development and we are involved in areas linked to the technological changes of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.
Our values & playfields:
Intelligence collective
Agility
Entrepreneurship /Intrapreneurship
Promote diversity/mixity (Support to the Fondation femmes@Numerique...)
Commitment (employees, partners, schools, associations...)
Respect for human beings and quality of life at work
Open-mindedness and inclusiveness
- Deliver technical application support to the end-users
- IT Incident management and problem management
- Monitor the IT Production
- Service level management and IT reporting to the IT management
- Technical workarounds implementation
Technical description of the mission’s environment
- Functionnel : Fund Industry / Fund Accounting / Transfert Agency / Private Capital
- Material : Databases (Oracle, SQL Server, Sybase), Unix/Linux scripting (ksh)
- Software : Java, Webshere (WSTX), MQ Series, schedulers (Control-M)
- Languages : French. English mandatory
Results expected / Deliverables
The aim will be to:
- Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement)
- Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority. Ensure tickets data quality.
- Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status
- Deal with IT tickets in a predefined timeframe (Time to repair)
- Raise, help analysing and adressing the technical root causes of the detected IT issues. Organize in a recurrent way Problem Management meetings.
- Produce daily, weekly and monthly reportings to our internal customers and IT management.
- Deliver incident reports and communicate them widely.
- Active participation in the release management process (IT transition): request the completed STAC checklists to the application owner. Perform sanity checks in pre-production before the IT release. Perform sanity checks after the release and monitor the release effectiveness.
- Knowledge management: produce user guides, and documents to upgrade continuously the knowledge database.
- Business: Funds: TA, Private Capital, Hedge Funds
- Norms & Process: IT Application Production Support
- Technical: Master SQL / PL, Java, Unix
- Functional: Multifonds TA, NTAS Web, eFront FIA
- Technological: Oracle, SQL Server, Unix, Websphere TX, MQ, Java
- Linguistic: French / English;